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Confirmation link not clickable for some email clients

nilsnils
edited March 2015 in Troubleshooting

Hello.

So we have a mailing list set up on Sendy and running well with Amazon SES. We've been testing the double-opt-in sign ups and found that for some reason the confirmation link in the email is not active for some addresses. The link works in gmail and zoho mail, but not in hotmail/outlook or yahoo mail. Has anyone else had the similar issues? I've searched the forum for similar issue, but did not come across anyone with this problem.

Is it how Amazon SES generates the confirmation link that's the issue or the settings of mail clients that is the problem?

Any suggestions would be really appreciated.

-Hayli

Comments

  • BenBen

    Hi,

    Is it how Amazon SES generates the confirmation link that's the issue or the settings of mail clients that is the problem?

    It is the email client that is not parsing the link that's the problem.

    You can wrap the confirmation tag in a href HTML tag in your confirmation message:

    <a href="[confirmation_link]">[confirmation_link]</a>

    This way, all email clients will be forced to make that a clickable link.

    Thanks.

    Best regards,
    Ben

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