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  • Ben September 2014
  • cyril September 2014
Blank page when clicking on unsubscribe
  • Vote Up0Vote Down cyrilcyril
    Posts: 1Sendy user

    TD;DR: Everything seems perfectly fine, except that people cannot unsubscribe, they are redirected a blank page.

    Here is an unsubscribe link for example: link I generated it using the [unsubscribe] shortcode.

    Everything seems to work fine except that. Web preview works link, link tracking also. I can even see that the unsubscribe link got clicked, but no one got unsubscribe.

    It's an apache server running on ubuntu. I see nothing suspicious in my error log (even with LogLevel debug) and here is how the vhost is configured:

        <Directory /home/sendy_web/www/htdocs>
                Options Indexes FollowSymLinks MultiViews
                AllowOverride All
                Order allow,deny
                allow from all
  • Vote Up0Vote Down BenBen
    Posts: 3,643Sendy support


    The problem is you've spelled '[unsubscribe]' incorrectly. You've spelled it as '[unsuscribe]'. If you visit the unsubscribe link, you'll see that it redirects to '[unsuscribe]' (incorrect spelling). That is why the unsubscribe tag isn't parsed into an actual unsubscribe link.

    Best regards,

  • Vote Up0Vote Down cyrilcyril
    Posts: 1Sendy user

    Thanks a lot. Sorry for disturbing you with that silly thing. I spent hours checking server configurations …

    Anyways, Thanks again, and congrats for your customer care.

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