Blank page when clicking on unsubscribe

cyril

TD;DR: Everything seems perfectly fine, except that people cannot unsubscribe, they are redirected a blank page.

Here is an unsubscribe link for example: link
I generated it using the [unsubscribe] shortcode.

Everything seems to work fine except that. Web preview works link, link tracking also. I can even see that the unsubscribe link got clicked, but no one got unsubscribe.

It's an apache server running on ubuntu.
I see nothing suspicious in my error log (even with LogLevel debug) and here is how the vhost is configured:

    <Directory /home/sendy_web/www/htdocs>
            Options Indexes FollowSymLinks MultiViews
            AllowOverride All
            Order allow,deny
            allow from all
    </Directory>

Ben

Hi,

The problem is you've spelled '[unsubscribe]' incorrectly. You've spelled it as '[unsuscribe]'. If you visit the unsubscribe link http://sendy.polydea.pro/l/5x2B1j8OqYnZ9iRS2d1Lvg/S6tD9Q6yHfpwgF58BObCBA/1h1CU5mP74WQyZIFdgNYIQ, you'll see that it redirects to '[unsuscribe]' (incorrect spelling). That is why the unsubscribe tag isn't parsed into an actual unsubscribe link.

Best regards,
Ben

cyril

Thanks a lot.
Sorry for disturbing you with that silly thing. I spent hours checking server configurations …

Anyways,
Thanks again, and congrats for your customer care.