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[Name] personalisation tag in campaign comes through as [Name]
  • Hi,

    I'm just getting to grips with Sendy. It's awesome, but my first few tests haven't been completely successful.

    When using [Name] in a campaign, with the name and email defined in the list, the email just reflects "Dear [Name]" although the [Email] tag did get converted correctly.

    I'm using the latest version, 1.1.9.4

    AIs there any easy way to debug it?

    Thanks

    Matt.

  • 3 Comments
  • Vote Up0Vote Down BenBen
    Posts: 3,646Sendy support

    Hi,

    You're using the personalization tag incorrectly. It should be [Name,fallback=].

    For example:

    Hi [Name,fallback=there], how are you?

    Best regards,
    Ben

  • Doh, thanks Ben. It wasn't obvious that it had to be in this format rather than just [Name]

    Thank you.

  • Vote Up0Vote Down BenBen
    Posts: 3,646Sendy support

    You're welcome. The full lists of personalization tags examples can be found at the bottom of the page when you create or edit a campaign.

    Thanks.

    Best regards,
    Ben

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