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  • Ben December 2012
  • will December 2012
Sendy hasn't reported any bounces but sender has received many soft and hard bounce reports
  • Vote Up0Vote Down willwill
    Posts: 12Sendy user
    As the question implies, we have sent out 2 campaigns one of 7k and another of 6k. Both reports display 0% bounce rates, but the sender has confirmed and forwarded me many bounce notifications from the campaigns.

    Other stats have been recorded as expected. This now makes it very difficult to process the bounces. What do you think could be wrong? Something with Sendy or SES?

    Thanks
  • 5 Comments
  • Vote Up0Vote Down willwill
    Posts: 12Sendy user
    Just logged into SES account and bounces can be seen from the SES dashboard. Assume there is something up with Sendy?
  • Vote Up0Vote Down BenBen
    Posts: 3,489Sendy support
    Hi @will, nothing wrong with either.

    PM me your AWS console login details so that I can check your SES and SNS setup to see what's wrong.

    Thanks.
  • Vote Up0Vote Down BenBen
    Posts: 3,489Sendy support
    Hi @will, thanks for the AWS login details.

    I just logged in to check and saw that bounces and complaints wasn't set up at all in SNS and SES. This is outlined in the get started guide http://sendy.co/get-started

    I've just set them up for you, you're good to go.
  • Vote Up0Vote Down willwill
    Posts: 12Sendy user
    Ah ok - For the campaigns we have just sent, is there a way we can export the bounce data from SES? If so, I'm happy to write a script to update the Sendy DB..
  • Vote Up0Vote Down BenBen
    Posts: 3,489Sendy support
    No there's no way to export bounce data from SES. I know, would be good if they let us.
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