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  • Ben December 2012
  • will December 2012
Click stat not showing in export
  • Vote Up0Vote Down willwill
    Posts: 12Sendy user
    My client sent a campaign out which received 1 click (!)

    When she exports, csv simply states 0 records found, but the UI states there has been 1.

    Problem? Solution?
  • 4 Comments
  • Vote Up0Vote Down BenBen
    Posts: 3,489Sendy support
    Hi @will, have you deleted the subscriber (who clicked) from your list?
  • Vote Up0Vote Down willwill
    Posts: 12Sendy user
    No subscribers have been deleted to my knowledge? If this is the default behaviour for when someone gets deleted, wouldn't it be better to keep the deleted user and mark as deleted instead so the historic data is still intact?
  • Vote Up0Vote Down willwill
    Posts: 12Sendy user
    Client could have deleted the user
  • Vote Up0Vote Down BenBen
    Posts: 3,489Sendy support
    No subscribers have been deleted to my knowledge? If this is the default behaviour for when someone gets deleted, wouldn't it be better to keep the deleted user and mark as deleted instead so the historic data is still intact?

    You have a point, but this will bloat up your database in the long run.

    Client could have deleted the user

    That would explain why the user does not appear in the CSV.
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