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error 400 csv
  • Vote Up0Vote Down basquenbasquen
    Posts: 4Sendy user
    We're unable to receive a test mail via the "Test send this campaign" process. We're also getting an error 400 in the CSV when sending out a sample campaign. There are only 2 adresses in the list, one of which is the validated SES address (so we're actually sending a message to ourself). The campaign doesn't deliver. I can however send a test mail from within the SES verified senders section without any problem.
    Any ideas ?
  • 4 Comments
  • Vote Up0Vote Down BenBen
    Posts: 3,484Sendy support
    Hi @basquen, just to check, are you using your AWS credentials from https://portal.aws.amazon.com/gp/aws/securityCredentials ?

    Or are you using AWS credentials from IAM? If you're using IAM, you must remember to attach the required user policies.
  • Vote Up0Vote Down basquenbasquen
    Posts: 4Sendy user
    yes, I'm using the main AWS credentials (not IAM) as per step 5 in 'getting started'.
    My sender address and domain are validated and I have have production access.
  • Vote Up0Vote Down BenBen
    Posts: 3,484Sendy support
    Please PM me your Installation URL, email and password so that I can check. Thanks.
  • Vote Up0Vote Down BenBen
    Posts: 3,484Sendy support
    As we've concluded via PM that the issue was sending from an unverified 'From email', I'll now close this thread.

    Thanks.
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