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Sendy stopped sending emails
  • Vote Up0Vote Down kanhaickanhaic
    Posts: 7Sendy user
    Hi Ben,

    I upgraded to the new version 1.1.3.1. I had scheduled a campaign and when I can in to check on it in morning I found that sendy had sent only 13384 emails to a list of over 82K people. I clicked on the resume button. Normally the number increases after I click on the resume button. but this time it did not. I checked to see if there is a problem in the cron job, but that is working fine (and the mailing started as scheduled, Duh).

    Now, they mailing has stopped and I cannot figure out what is wrong and how I should go about fixing it.

    Regards,

    Kanhai Chhugani
  • 3 Comments
  • Vote Up0Vote Down BenBen
    Posts: 3,489Sendy support
    Hi @kanhaic,

    Can you please PM me these details so that I can check?

    1) Installation URL, email and password
    2) Access to mySQL database (phpMyAdmin etc)

    Thanks.

    Ben
  • Vote Up0Vote Down kanhaickanhaic
    Posts: 7Sendy user
    Hi Ben,

    Sent you all the details on a PM

    Kanhai
  • Vote Up0Vote Down BenBen
    Posts: 3,489Sendy support
    Thanks Kanhai, I've received your login details.

    I figured the problem. Your server memory has been exhausted, the following is what's retrieved from your error log on your FTP:

    [12-Dec-2012 20:02:51 Asia/Kolkata] PHP Fatal error: Allowed memory size of 33554432 bytes exhausted (tried to allocate 7680 bytes) in /home/directse/public_html/includes/helpers/class.phpmailer.php(661) : runtime-created function on line 1

    Looking at your phpinfo, your allocated memory_limit is 32M. The error above shows it's using 33M. So it has exceeded the allow memory limit. For a subscriber of your size (80K++), you should increase your memory limit to at least 128M.

    You need to contact your host to increase PHP memory_limit to at least 128M.

    Hope this helps!

    Best regards,
    Ben
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