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  • Ben December 2012
Having Trouble Saving HTML Template - FORBIDDEN Message
  • Vote Up0Vote Down xuslikxuslik
    Posts: 3Sendy user
    Hello there,

    I'm having some trouble when saving a campaign with a custom template from CAMPAIGN MONITOR template builder. I paste the code into the message (HTML mode), and when i save i get this message:


    You don't have permission to access /includes/create/save-campaign.php on this server.
    Additionally, a 404 Not Found error was encountered while trying to use an ErrorDocument to handle the request.

    I Already changed the permissions of the file to 777 and the message keeps on showing after saving. Am i doing something wrong?

    Be waiting,

    Pedro de Castro
  • Vote Up0Vote Down BenBen
    Posts: 3,643Sendy support
    Hi @xuslik,

    Please PM me your:

    1) Installation URL, email and password
    2) FTP details

    so that I can check what's not set correctly? Thanks!

  • Vote Up0Vote Down BenBen
    Posts: 3,643Sendy support
    Hi Pedro,

    The error you're getting is a 403 error. You need to request your host to turn off mod_security on your server in order to eliminate this error.

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