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Unsubscribed User Resubscribe Using Opt-In Form, Didn't Get Confirmation Email
  • Hi there,

    I'm running 1.1.3.1 version here and I'm using Double Opt-In method. I do unsubscribed from a test list and after that, I resubscribe back using the opt-in form (not by clicking the 're-subscribe' link at the unsubscribe page). The problem here is, I didn't receive Confirmation Email but, Sendy shows that I've subscribed (green label).

    When I delete the record (by clicking the trash icon) in Sendy, I try again using the Opt-In form. Now, the Confirmation Email comes in. I wonder what is going wrong with my Sendy.

    Thank you.
  • 3 Comments
  • Vote Up0Vote Down BenBen
    Posts: 3,489Sendy support
    Hi @zulhfreelancer,

    This is not a bug. It's designed to be this way.

    The logic is when a user has confirmed their subscription before, that means they are human and not a robot. It also mean the email is valid.

    So when they unsubscribe and re-subscribe again, they will not need to confirm their subscription again as it is redundant.

    Thanks.

    Ben
  • Ok Ben. Thank you!
  • Vote Up0Vote Down BenBen
    Posts: 3,489Sendy support
    You're welcome!
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