Get answers quicker by searching

Howdy, Stranger!

It looks like you're new here. If you want to get involved, click one of these buttons!

In this Discussion

Add New Autoresponder Emails, Does Old Subscribers Get Them?
  • image

    Hi Ben, I just want to confirm here. If I add some autoresponder emails after previous cycle has been completed, does my old subscriber will also get the new series of follow-up emails?
    Please advice me about this topic.

    Thank you.
  • 2 Comments
  • Vote Up0Vote Down BenBen
    Posts: 3,484Sendy support
    Hi @zulhfreelancer,

    I'm assuming you're referring to 'Drip campaign' type of autoresponder.

    It doesn't matter when you add autoresponder emails. Autoresponder emails will always be sent on a date relative to their 'sign up date' (for drip campaigns).

    Let's say you add a new autoresponder email on 1 Feb that sends an email 3 days later. John signed up on 1 Jan. He will not get that autoresponder email because 3 days after his sign up date of 1 Jan is 4 Jan. But Ben will get the autoresponder email on 4 Feb because he signed up on 1 Feb.

    But if you add a new autoresponder email on 1 Feb that sends an email 2 months later, John will get the autoresponder email because 2 months later after his signup date of 1 Jan is 1 Mar. Ben will get the autoresponder email on 1 Apr because he signed up on 1 Feb (2 months after 1 Feb is 1 Apr).

    Hope this answers your question.

    Thanks.

    Best regards,
    Ben
  • Ok Ben. Get it.
    Thank you for your explainations.
This discussion has been closed.
All Discussions