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  • Ben December 2012
Different number of bounces in SES versus Sendy and Bounces not being received
  • Ben,

    SES is only showing 6 bounces. Sendy shows 90. http://cloud.vincentpolisi.com/SES_Management_Console-20121229-100609.jpg

    I am not receiving bounces from SES (complaints, yes, bounces, no) via email through SNS. http://cloud.vincentpolisi.com/SES_Management_Console-20121229-101226.jpg

    SNS Bounce settings: http://cloud.vincentpolisi.com/SNS_Management_Console-20121229-101335.jpg

    So, are the 90 bounces automatically unsubscribed from the list in Sendy?

    Any idea why I am not receiving bounces through SNS but I am receiving complaints?

  • 1 Comment
  • Vote Up0Vote Down BenBen
    Posts: 3,489Sendy support

    Hi @vincentpolisi,

    SES is only showing 6 bounces. Sendy shows 90.

    Have you sent emails to these subscribers before? The extra bounces you see in Sendy may have been converted from previous soft bounces. There are 2 types of bounces, 'soft' and 'hard' bounce. When a subscriber is marked as 'soft' bounce the 3rd time, it will be converted to a hard bounce.

    On another note, there's no reason Sendy will mark any random emails as 'bounced'. The bounces.php script is always called by Amazon SNS. When it is called by Amazon SNS, the bounces.php script will then handle the email passed to it.

    I am not receiving bounces from SES (complaints, yes, bounces, no) via email through SNS.

    You don't have to worry about not receiving bounces via email as bounces are already registered in Sendy via SNS.

    So, are the 90 bounces automatically unsubscribed from the list in Sendy?

    These 90 bounces are marked as 'bounced' so future newsletters won't be sent to them.

    Any idea why I am not receiving bounces through SNS but I am receiving complaints?

    You are already receiving bounces through SNS as your installation shows 90 bounces.

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