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Merge tag without fallback
  • Vote Up0Vote Down shadowshadow
    Posts: 15Sendy user

    Hi Ben,

    Would it be possible to have a merge tag without fallback required?

    This is because our clients' lists have got the fields all filled up and they do not need any fallback.

    Currently, when they do [Name], the mail merge doesn't work without the fallback bit. So their email is being sent out as Dear [Name] instead for those with a name.

  • 10 Comments
  • Vote Up0Vote Down BenBen
    Posts: 3,507Sendy support

    Hi @shadow, except for the [Email] tag, you'll need to include ,fallback= even if you don't want to include any fallback.

  • Vote Up0Vote Down shadowshadow
    Posts: 15Sendy user

    Hi Ben, noted on that. Hope that you can consider allowing just the plain tag without ,fallback= to work as well. Thank you.

  • I would also suggest the creation of a [FirstName] tag, because several users fill their entire name on the sign up form. I don't think it would be that complicated to extract only the first word from the entire name (perhaps a split()[0] could do the trick).

    Thanks in advance!

  • Vote Up0Vote Down BenBen
    Posts: 3,507Sendy support

    @shadow Yes I'll take that into consideration, thanks.

    @janiosarmento You can use the default [Name,fallback=] tag as the first name, then create a custom field for the last name, eg. [LastName,fallback=].

    I don't think it would be that complicated to extract only the first word from the entire name

    That's a good suggestion but it may not work for names from certain races with opposite first/last name sequences.

  • Vote Up0Vote Down KevinBKevinB
    Posts: 8Sendy user

    Would like the FirstName option, seems a bit to over formal by using the Name (Full Name ) :)

  • Vote Up0Vote Down BenBen
    Posts: 3,507Sendy support

    Hi @KevinB,

    Use the default [Name,fallback=] tag as the first name then create a custom field for the last name, eg. [LastName,fallback=]. :)

    Thanks.

    Ben

  • Vote Up0Vote Down spulpspulp
    Posts: 2Sendy user

    Hi Ben,

    I tried using Hi [Name, fallback=]! in the "Thank you email" setup for one of my lists. It does not work... my test emails still shows Hi [Name, fallback=]!. Any ideas/suggestions?

  • Vote Up0Vote Down BenBen
    Posts: 3,507Sendy support

    Hi @spulp,

    Personalization tags aren't supported in the 'Thank you email' setup in list settings.

    Use autoresponders. Setup a 'Drip campaign' and send the user a welcome email 'immediately' after sign up.

    Not only can you use personalization tags in autoresponders, you get to see a report of all emails sent out as well. Bounces will also be caught if an email is invalid.

    Thanks.

    Ben

  • +1 for [FirstName]

  • Vote Up0Vote Down BenBen
    Posts: 3,507Sendy support

    @derivativemedia

    Use [Name,fallback=] for first name then create a custom field for [LastName,fallback=].

    Thanks.

    Ben

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