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Autoresponders not going out
  • Hello.

    Prior to opening this discussion I read all the old threads about "autoresponders". However, I was not able to find out why my autoresponder emails are not working.

    Yesterday I got lucky, and a TV show aired a subject that drove tons of organic traffic to my site, and I had dozens of new subscriptions to my main list.

    Unfortunately, the autoresponders are not working, see the screenshot below:

    http://cl.ly/image/1t2a191C3C1K

    Screenshot

    The two messages are one for the "send immediately" email, and another for "1 day after signup". I expected to see at least 100 of them!

    I've added an alternative email of mine to this list, in order to test the confirmation messages, and so on, but I am not getting the autoresponder emails neither.

    After trying a lot with cronjobs, mine are as follow:

    */1 * * * * curl -L -s http://www.emagrecercalorias.com.br/sendy/scheduled.php > /dev/null 2>&1 */1 * * * * curl -L -s http://www.emagrecercalorias.com.br/sendy/autoresponders.php > /dev/null 2>&1

    I'm lost, unfortunately, and autoresponders are a very important part of my business. If I can't get them working fine, I'll get to go back to GetResponse (erks!).

    Thanks in advance, and sorry for the broken English.

    Janio

    P.S.: Very nice that one can use Markdown to format posts here!

  • 3 Comments
  • Vote Up0Vote Down BenBen
    Posts: 3,489Sendy support

    Hi @janiosarmento,

    Can I verify that your host allow you to set a cron job that run every minute?

    Thanks.

    Ben

  • Yes, @Ben, I manage the server myself, and I am sure it runs cron jobs every minute (there are other services on the same server running at that time base). Also, I was able to check /var/logs/cron, and I saw the cron jobs are being triggered every minute.

    BTW, the autoresponders seem to be running now. Since I started this discussion, things are quite differente, see:

    screenshot

    Would you please tell me what is the hostname you use to connect to Amazon SES and send the messages? Perhaps I must add its IPs to the firewall whitelist, since I use a very restrictive firewall policy.

    Thanks for your great job, and for you kindness to reply our questions.

  • Vote Up0Vote Down BenBen
    Posts: 3,489Sendy support

    Hi @janiosarmento,

    Would you please tell me what is the hostname you use to connect to Amazon SES and send the messages?

    Sendy connects to https://email.us-east-1.amazonaws.com to send emails.

    Thanks for your great job, and for you kindness to reply our questions.

    You're very welcome. Thanks for using Sendy!

    Ben

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