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Can't send confirmation emails
  • Vote Up0Vote Down uebyouuebyou
    Posts: 1Sendy user

    Hello, great mailing software,
    My sendy installation canĀ“t send a unique confirmation email to users in all of my brands and lists. Im using amazon and mandrill app. Can you help me please?

  • 2 Comments
  • Vote Up0Vote Down BenBen
    Posts: 3,537Sendy support

    Hi,

    1. Be sure to set your list as 'Double opt-in'
    2. Only emails subscribed through Sendy's subscribe form or the API sends the confirmation email

    Lastly, with regards to whether your emails can be sent if you're using Mandrill SMTP:

    1. Please check with your host if they restrict sending of emails via third party SMTP. Some hosts restricts sending emails via third party SMTP.
    2. Also make sure that if you set your SMTP port as '465', choose 'SSL'. If you set your SMTP port as '587', choose 'TLS' in your brand settings.

    Best regards,
    Ben

  • Vote Up0Vote Down uebyouuebyou
    Posts: 1Sendy user

    Hello, i confirmed this and now its working, Thanks :) Luis Pinto, Uebyou.com

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