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Confirmation link in double opt-in seems quite borked

digital_davodigital_davo
edited March 2015 in Troubleshooting

I seem to have a low confirmation rate for people signing up. Getting reports from users that the confirmation link in the email is broken. Each time I test the email they send it works for me. So it looks like it is an email client issue - aol.com and yahoo.co.uk seem borked.

So I followed the advice to force a html link in the email by using

https://sendy.co/forum/discussion/2839/confirmation-link-not-working-for-outlook-email-addresses/p1

<a href="[confirmation_link]">[confirmation_link]</a>

in the confirmation email, but this just gives a gibberish block for ALL users now.

This is what is looks like in gmail now.

Please could you click this link to confirm

<a href="http://rosacea-support.org/rosacea-news/confirm?e=zhzC7GfLpKzxkleJCgpEOQ&l=F3NvFEUMpxAlLK6Kyi8928LQ">http://rosacea-support.org/rosacea-news/confirm?e=zhzC7GfLpKzxkleJCgpEOQ&l=F3NvFEUMpxAlLK6Kyi8928LQ</a>

that this email address is valid and you want to be subscribed to the list.

I checked and it looks like valid HTML in the template for the confirmation email.

So this seems ugly for everyone, but maybe functional for everyone ? surely there is a better way this problem can be solved ? a URL shortener ? or some tag that will survive all the email clients out there ?

thanks

Comments

  • BenBen

    Hi,

    You need to paste <a href="[confirmation_link]">[confirmation_link]</a> inside your emails HTML code.

    Thanks.

    Best regards,
    Ben

  • digital_davodigital_davo

    Thanks for the reply Ben,

    I have this line when the confirmation email is showing in HTML mode.

    <p><a href="[confirmation_link]">[confirmation_link]</a></p>

    and it shows a nice blue [confirmation_link] in the text preview suggesting it might work, but it renders that ugly sort of double html when received in gmail.

    I'm confused as to why !

  • digital_davodigital_davo

    I added screen dumps of the html format, text format, and gmail format to make it clearer (I hope).

    http://1drv.ms/1DnWAwX

    http://1drv.ms/1DnWKEo

    http://1drv.ms/1CiLQOY

  • BenBen

    May I know where can I sign up to your list as a test so I can receive the confirmation email? Thanks.

  • digital_davodigital_davo

    http://rosacea-support.org in the middle column is the sign up box.

    thanks.

  • BenBen

    Hi,

    Can you please click the 'HTML source' button in the WYSIWYG editor, then paste <p><a href="[confirmation_link]">[confirmation_link]</a></p> inside so that the HTML tags won't be converted into HTML entities like it did now which casued the problem.

    Thanks.

    Best regards,
    Ben

  • digital_davodigital_davo

    OK looks better, the double HTML is gone.

    Hopefully this will fix aol.com inboxes too - but who on earth knows how to test that ????

  • digital_davodigital_davo

    Thanks!

    I just signed up a test aol.com email account and could subscribe it to my list using the webmail for aol.com no problem.

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