Transient and permanent bounces

Ergun

It would be great to see which subscriber bounced due to what type of problem
Thanks!

Ben

Hi @Ergun,

There are only 2 types bounces from Amazon's bounce feedback,

1. Transient bounces (or soft bounce)
2. Permanent bounces (or hard bounce)

When a transient bounce occurs, the subscriber will be marked as 'soft bounced' in the database. But this is invisible to you until this subscriber soft bounced 3 times, then they will be marked as 'permanent bounce' which you will be able to see it in Sendy's UI (subscriber list and reports).

Thanks!

Ben