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  • Ben January 2013
Soft Bounces and Hard Bounce
  • Vote Up0Vote Down shadowshadow
    Posts: 15Sendy user

    Hi Ben,

    May I check how does the 3x soft bounces to hard bounce work?

    Does it take in 3 consecutive soft bounces only then it's being marked as hard bounce

    for e.g.

    Method 1

    • Mail sent -> Soft bounced -> Soft Bounce count increases to 1
    • Mail sent -> Successfully delivered -> Soft Bounce count resets to 0
    • Mail sent -> Soft bounced -> Soft Bounce count increases to 1
    • Mail sent -> Successfully delivered -> Soft Bounce count resets to 0
    • Mail sent -> Soft bounced -> Soft Bounce count increases to 1
    • Mail sent -> Soft bounced -> Soft Bounce count increases to 2
    • Mail sent -> Soft bounced -> Soft Bounce count increases to 3 -> Marked as hard bounced

    OR

    Does it just increase the soft bounce count when there's a soft bounce regardless of successful delivery in between.

    for e.g.

    Method 2

    • Mail sent -> Soft bounced -> Soft Bounce count increases to 1
    • Mail sent -> Successfully delivered
    • Mail sent -> Successfully delivered
    • Mail sent -> Soft bounced -> Soft Bounce count increases to 2
    • Mail sent -> Successfully delivered
    • Mail sent -> Soft bounced -> Soft Bounce count increases to 3 -> Marked as hard bounced
  • 1 Comment
  • Vote Up0Vote Down BenBen
    Posts: 3,489Sendy support

    Hi @shadow,

    It's currently Method 2. I'm changing it to Method 1 soon.

    Thanks.

    Ben

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