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Soft Bounces and Hard Bounce

shadowshadow
edited January 2013 in Questions

Hi Ben,

May I check how does the 3x soft bounces to hard bounce work?

Does it take in 3 consecutive soft bounces only then it's being marked as hard bounce

for e.g.

Method 1

  • Mail sent -> Soft bounced -> Soft Bounce count increases to 1
  • Mail sent -> Successfully delivered -> Soft Bounce count resets to 0
  • Mail sent -> Soft bounced -> Soft Bounce count increases to 1
  • Mail sent -> Successfully delivered -> Soft Bounce count resets to 0
  • Mail sent -> Soft bounced -> Soft Bounce count increases to 1
  • Mail sent -> Soft bounced -> Soft Bounce count increases to 2
  • Mail sent -> Soft bounced -> Soft Bounce count increases to 3 -> Marked as hard bounced

OR

Does it just increase the soft bounce count when there's a soft bounce regardless of successful delivery in between.

for e.g.

Method 2

  • Mail sent -> Soft bounced -> Soft Bounce count increases to 1
  • Mail sent -> Successfully delivered
  • Mail sent -> Successfully delivered
  • Mail sent -> Soft bounced -> Soft Bounce count increases to 2
  • Mail sent -> Successfully delivered
  • Mail sent -> Soft bounced -> Soft Bounce count increases to 3 -> Marked as hard bounced

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