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Confirmation email not being sent

petervdeyndepetervdeynde
edited May 2015 in Troubleshooting

I have Sendy installed on an Amazon EC2 instance.

I've created a list, checked double optin and subscribed to it. I can see my email address in the list, but I'm not receiving the confirmation email I created.

I've checked the spam folder. The email address and domain are verified. The sending domain's DKIM is verified. Cron job is also setup.

What could be the problem?

Thanks,

Peter.

Comments

  • BenBen

    Hi,

    You must subscribe via Sendy's subscribe form or the API in order for double optin to send you a confirmation email. If you added your email via Sendy, it won't trigger double opt-in.

    Thanks.

    Best regards,
    Ben

  • petervdeyndepetervdeynde

    Hi Ben,

    Thanks for your reply.

    I embedded the subscribe form in my landing page and subscribed there. I've created a confirmation email and left the thank you message blank. I must be overlooking something.

    Thanks,

    Peter.

  • BenBen

    Hi,

    Ensure that you have requested Amazon to raise your 'SES Sending Limits' to get out of 'Sandbox mode' ? http://aws.amazon.com/ses/extendedaccessrequest

    Thanks.

    Best regards,
    Ben

  • petervdeyndepetervdeynde

    Hi Ben,

    I'm not in sandbox mode. I have production access for the region Ireland. I've sent a test campaign to the test list before, to test bounces and complaints. Those did fine. But no confirmation email when subscribing to this list.

    Thanks,

    Peter.

  • BenBen

    Hi,

    Please send me the following details so I can see what's missing:

    • Sendy installation URL, email and password
    • AWS login credentials

    Thanks.

    Best regards,
    Ben

  • BenBen

    Hi,

    I logged in to your Sendy account and see that your your 'Amazon SES quota' are displayed as all zeros in the left sidebar:

    Please contact your hosting support to run the following command to sync your server clock with NTP:

    sudo /usr/sbin/ntpdate 0.north-america.pool.ntp.org 1.north-america.pool.ntp.org 2.north-america.pool.ntp.org 3.north-america.pool.ntp.org

    Thanks.

    Best regards,
    Ben

  • petervdeyndepetervdeynde

    Hi,

    I'm hosting Sendy on Amazon EC2 so I thought EC2 servers would already be in sync with NTP. Ran the command anyway and it's working fine now.

    Thank you very much again Ben.

    Best regards,

    Peter.

This discussion has been closed.

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