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Confirmation email not being sent
  • I have Sendy installed on an Amazon EC2 instance.

    I've created a list, checked double optin and subscribed to it. I can see my email address in the list, but I'm not receiving the confirmation email I created.

    I've checked the spam folder. The email address and domain are verified. The sending domain's DKIM is verified. Cron job is also setup.

    What could be the problem?

    Thanks,

    Peter.

  • 7 Comments
  • Vote Up0Vote Down BenBen
    Posts: 3,489Sendy support

    Hi,

    You must subscribe via Sendy's subscribe form or the API in order for double optin to send you a confirmation email. If you added your email via Sendy, it won't trigger double opt-in.

    Thanks.

    Best regards,
    Ben

  • Hi Ben,

    Thanks for your reply.

    I embedded the subscribe form in my landing page and subscribed there. I've created a confirmation email and left the thank you message blank. I must be overlooking something.

    Thanks,

    Peter.

  • Vote Up0Vote Down BenBen
    Posts: 3,489Sendy support

    Hi,

    Ensure that you have requested Amazon to raise your 'SES Sending Limits' to get out of 'Sandbox mode' ? http://aws.amazon.com/ses/extendedaccessrequest

    Thanks.

    Best regards,
    Ben

  • Vote Up0Vote Down petervdeyndepetervdeynde
    Posts: 7Sendy user

    Hi Ben,

    I'm not in sandbox mode. I have production access for the region Ireland. I've sent a test campaign to the test list before, to test bounces and complaints. Those did fine. But no confirmation email when subscribing to this list.

    Thanks,

    Peter.

  • Vote Up0Vote Down BenBen
    Posts: 3,489Sendy support

    Hi,

    Please send me the following details so I can see what's missing:

    • Sendy installation URL, email and password
    • AWS login credentials

    Thanks.

    Best regards,
    Ben

  • Vote Up0Vote Down BenBen
    Posts: 3,489Sendy support

    Hi,

    I logged in to your Sendy account and see that your your 'Amazon SES quota' are displayed as all zeros in the left sidebar:

    Please contact your hosting support to run the following command to sync your server clock with NTP:

    sudo /usr/sbin/ntpdate 0.north-america.pool.ntp.org 1.north-america.pool.ntp.org 2.north-america.pool.ntp.org 3.north-america.pool.ntp.org

    Thanks.

    Best regards,
    Ben

  • Vote Up0Vote Down petervdeyndepetervdeynde
    Posts: 7Sendy user

    Hi,

    I'm hosting Sendy on Amazon EC2 so I thought EC2 servers would already be in sync with NTP. Ran the command anyway and it's working fine now.

    Thank you very much again Ben.

    Best regards,

    Peter.

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