How do I prove spam complaints are fraudulent?
Generally with most email service providers like Aweber, Constant Contact, MailChimp, etc., there's a "paper trail" report that shows date/time a subscriber subscribed, what their IP address is, that they went through the double opt-in process, all the campaigns they've been sent and what they clicked on. This can be very beneficial if you ever find yourself on the receiving end of fraudulent spam complaints and a blacklisted IP address.
Is there anything in Sendy that "proves" that a subscriber went through the double opt-in process?
The reason I ask is that we've been double opt-in for years with MailChimp and therefore had the documentation with IP address if someone made a spam complaint and could always "prove" our innocence, though it's never been necessary.
Over the last few days, I've gotten a number of malicious spam complaints all from the same IP address where the subscriber (who I traced back through our MailChimp account) has been on the list for 2 years and has started going through a series of email sent and marking each one of them as spam.
She marked all 3 as spam. (she's gotten several hundred emails from us over the last two years)
I'll add to the question above by also asking how Sendy is getting geographic information but isn't capturing an IP address natively?
Is there a code snippet we can add to a hidden field in subscriber forms that will capture their IP address?