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  • Ben July 2015
Retrying previously bounced senders
  • Vote Up0Vote Down redgateredgate
    Posts: 2Sendy user

    Hi,

    Am I correct in assuming that at the moment, after one hard bounce, Sendy will never try to send to an address again?

    Is there any way of resetting the bounce status? We've seen (outside of Sendy, but within SES) receiving ISPs occasionally reject messages, leading to a hard bounce, but where trying again a couple of days later results in a successful delivery.

    It would be nice to either require n bounces before giving up on an address, or the ability to trickle previously-bounced subscribers back into circulation at a later date to see if they're still bouncing.

    Many thanks, Rob

  • 1 Comment
  • Vote Up0Vote Down BenBen
    Posts: 3,549Sendy support

    Hi,

    Am I correct in assuming that at the moment, after one hard bounce, Sendy will never try to send to an address again?

    That is correct.

    Is there any way of resetting the bounce status?

    You'll need to login to your Sendy MySQL database directly, go to subscribers table and change the value of the bounced column from 1 to 0.

    It would be nice to either require n bounces before giving up on an address, or the ability to trickle previously-bounced subscribers back into circulation at a later date to see if they're still bouncing.

    Amazon will retry sending the email to emails that 'soft bounced', after 3 tries it'll register it as a 'hard bounce'. Sendy will never re-send to emails that 'hard bounced' at a later date, if it does, Amazon will suspend your Amazon SES account.

    Thanks.

    Best regards,
    Ben

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