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HTML editor disappeared
  • Vote Up0Vote Down Andrew482Andrew482
    Posts: 1Sendy user

    Just created a successful campaign yesterday, html editor was working fine. Logged in today, and html editor completely disappeared. I only get a text string "HTML code", and completely blank space underneath. Shall I reinstall Sendy or is there another solution?

  • 2 Comments
  • Vote Up0Vote Down BenBen
    Posts: 3,484Sendy support

    Hi,

    The HTML editor might take some time to load depending on your internet connection, did you try allowing it a few seconds to load? Can you try another browser?

    If this persists, try re-installing Sendy:

    1. Download the full build of Sendy from http://sendy.co/get-updated (use the form right at the top to download the full build of Sendy).

    2. Then re-upload all of Sendy's files to your server (except /includes/config.php and /uploads/ folder) replacing the old ones.

    Make sure all necessary files are uploaded.

    Thanks.

    Best regards,
    Ben

  • Vote Up0Vote Down Andrew482Andrew482
    Posts: 1Sendy user

    Thank you, the issue disappeared on its own after a while. Must be the connection.

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