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Pre sales questions
i really like your software, but i am not impressed from your support response.
I emailed a pre sales email to email@example.com and still got no answer.
Generally, how is support provided? Because it makes sense to switch to a self hosted solution, but it makes only sense when support and quick response times are guaranteed.
I can not imagine to have my clients with issues waiting 1,2,3, days to get response.
Maybe you can answer them here, since it might be interesting for others:
1. Is full source code of application delivered? If not, what parts are protected?
2. Is the application expendable, as a base, to build our own features within the application?
3. Is the application only usable with Amazon SES? (apart from own mail server)
I personally answer emails almost immediately when it arrives. If the question is of a technical nature, we direct them to this forum and we'll answer them when we see it. You can also search this forum for questions that have already been answered.
I just searched your email address in our email account but did not find your email. I checked the spam folder and your email is there. We check the spam folder periodically and your email is less than a day ago.
Here's answering your questions:
1. Only 2 files are obfuscated, the installation and functions file (for license checking purpose)
2. Not for now
3. Sendy is built to send emails with Amazon SES only
Then please accept my apologies.
And thanks for the immediate response.
This discussion has been closed.