Emails not being tracked

Seth

Hi, we've sent a couple of test messages but they are not showing as opened in the campaign report.
Looking in the email source we see the tracking image and can visit the url which serves the 1x1 png tracking image fine.
Any ideas as to what we're got wrong?
Kind regards.

Ben

Hi @Seth,

Are you using Windows/IIS?

Thanks.

Ben

Seth

Hi Ben,

No - it's on a LAMP box.

Regards,
Seth.

Ben

Hi @Seth,

Please PM me these details so I can help you see what could wrong:

• Sendy installation URL, email and password
• FTP credentials

Thanks.

Ben

Ben

We've resolved this on PM.

For the benefit of other users in future, if you're on Ubuntu, you need to change AllowOverride None to AllowOverride All so that htaccess is not ignored by Ubuntu. http://www.joeldare.com/wiki/linux:using_.htaccess_on_ubuntu

Also make sure the .htaccess file has been uploaded to your main directory.