Get answers quicker by searching

Howdy, Stranger!

It looks like you're new here. If you want to get involved, click one of these buttons!

In this Discussion

  • Ben February 2013
Do brand-wide unsubscribes apply to new lists?
  • Vote Up0Vote Down SteveSteve
    Posts: 16Sendy user

    I see the option to have unsubscribes be global across all lists for a particular brand. Does that also mean that unsubscribed users will not be able to be added to new lists for that brand? I'm hoping the answer is Yes, just want to be sure.

    Thanks for a great product!

  • 1 Comment
  • Vote Up0Vote Down BenBen
    Posts: 3,484Sendy support

    Hi @Steve,

    I see the option to have unsubscribes be global across all lists for a particular brand.

    Yes that's correct.

    Does that also mean that unsubscribed users will not be able to be added to new lists for that brand?

    First, it's important to understand that different lists can have different settings. List A can be "unsubscribe from all list" while List B can be "unsubscribe from this list only". By automatically assuming that an email shouldn't be added to any list in the brand just because one list says an email should be unsubscribed from all lists would be erroneous (and a missed opportunity).

    Thanks for a great product!

    Thank you!

    Ben

This discussion has been closed.
All Discussions