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Auto logout when login
  • Vote Up0Vote Down iamotiamot
    Posts: 4Sendy user

    One of my client report to me when she login she will be auto logout after 1 second, even when I open new account to her and change password.
    I don't see any other client complaint the same question.

    I have no idea how to fix this for her.

    Eric

  • 4 Comments
  • Vote Up0Vote Down BenBen
    Posts: 3,484Sendy support

    Hi,

    I logged in to https://www.isuperman.tw/supermail with the login details you've sent me, but I was never logged out automatically though. I clicked around the interface from page to page and was never logged out.

    Can you ask your client to try another browser or internet connection.

    Best regards,
    Ben

  • Vote Up0Vote Down iamotiamot
    Posts: 4Sendy user

    Can you check this video to show the exact problem my client sent to me, she also ask somebody to test login and the same problem, but in my compution is fine, very strange. https://www.dropbox.com/s/vd4nb6hqlgrotq0/video-1446969424.mp4.mp4?dl=0 Eric

  • Vote Up0Vote Down BenBen
    Posts: 3,484Sendy support

    I've checked the video. I suspect it's some kind of browser extension issue. Can you ask your client to try another browser, or disable browser extensions in her current browser, or use a browser that has no extensions installed.

  • Vote Up0Vote Down iamotiamot
    Posts: 4Sendy user

    Yes,this works,thanks.

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