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Bounces not registered
  • Vote Up0Vote Down arstararstar
    Posts: 10Sendy user

    I've just finished sending to a 25k subscribers list. Amazon SES panel says I got 550 bounces. The campaing report says 0 bounces What could be wrong?

  • 3 Comments
  • Vote Up0Vote Down BenBen
    Posts: 3,507Sendy support

    Hi @arstar,

    What could be wrong?

    Did you setup bounces and complaints in your SNS and SES console?

    See Get Started Guide step 7 and 8 http://sendy.co/get-started

    Be sure to follow every single step.

    Thanks.

    Ben

  • Vote Up0Vote Down arstararstar
    Posts: 10Sendy user

    Thanks! You are right I was missing those steps.

    When performing step 4 I'm receiveng the this message :

    Subscription request received!

    "A confirmation message will be sent to the subscribed endpoint. Once the subscription has been confirmed, the endpoint will receive notifications from this topic"

    Is that a confirmation emails I should wait to receive before sendy can start sensing bounces? I'm still not receiving isuch email.

  • Vote Up0Vote Down BenBen
    Posts: 3,507Sendy support

    Hi @arstar,

    You're welcome.

    Your subscription will be instantly confirmed. Sendy instantly confirms the SNS subscription the moment you click 'Subscribe'.

    Thanks.

    Ben

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