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White page and PHP error - SimpleEmailService
  • I'm getting stuck on editing campaigns, once created I can't load them. For example, I get stuck here:

    https://domain.com/send-to?i=2&c=3

    With a white page, and no error message, just a message that the browser is still loading.

    In my error logs, I see this which I suspect is related:

    [17-Dec-2015 09:50:35 America/Chicago] PHP Warning: SimpleEmailService::ListIdentities(): 7 Failed to connect to email.us-east-1.amazonaws.com port 443: Connection timed out in /home/user/public_html/includes/helpers/ses.php on line 388

    Which, while a warning, seems to be preventing me from sending campaigns?

  • 2 Comments
  • Vote Up0Vote Down BenBen
    Posts: 3,484Sendy support

    Hi,

    I suggest sending to error message to your hosting support. They may have a firewall blocking outgoing connections which prevents Sendy from communicating with Amazon SES's API.

    Best regards,
    Ben

  • Indeed that was the issue, thanks!

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