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  • Ben January 2016
Emails aren't sending
  • Vote Up0Vote Down JiggyJiggy
    Posts: 1Sendy user

    Hi,

    Would you please let me know why Sendy is not sending the emails, i have installed other email marketing application on same server and it is working fine.

    Thank you.

  • 1 Comment
  • Vote Up0Vote Down BenBen
    Posts: 3,484Sendy support

    Hi,

    Please see the following points on why your emails aren't sending:

    1. Ensure that you have requested Amazon to raise your 'SES Sending Limits' to get out of 'Sandbox mode' → http://aws.amazon.com/ses/extendedaccessrequest
    2. Check that you have verified your 'From email' or its domain in your Amazon SES console, see Step 6 of the Get Started Guide
    3. If you attempted to verify any emails or domains in your Amazon SES console and the status is 'failed' or 'pending confirmation', please either complete the verification or remove the 'failed' email or domain
    4. If you attempted to verify the sending domain's DKIM and it's in 'pending' or 'failed' status, please either complete the verification or do not verify DKIM at all

    Thanks.

    Best regards,
    Ben

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