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Multiple Emails sent.

neeraganeeraga
edited February 2013 in Troubleshooting

I sent a email campaign last night. The recipients received multiple emails upto 4-6 in numbers. Why is it happening that a single email is sent multiple times to the same receipient. I use the latest version of Sendy.

Comments

  • BenBen

    Hi @neeraga,

    I believe you've been using Sendy for quite a while now, is this the first time your recipients receive multiple emails?

    How many emails were sent?

    Are you using a VPS server?

    No duplicates were sent when I test sent to several thousands of emails so I cannot reproduce this.

    Test sent to 10,000

    Test sent to 15,000

    Ben

  • neeraganeeraga

    Yes, I use HostGator VPS.

    I send emails to 12500 recipients.

    When the Campaign Status was in "Sending" mode. I refreshed the screen 3-4 times to see if the Sending status gets changed. Is it possible that refreshing the screen during the Sending status sends the email multiple times ?

  • BenBen

    No, refreshing won't affect anything.

This discussion has been closed.

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