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Bounces and complaints not being registered
  • Vote Up0Vote Down etalamoetalamo
    Posts: 3Sendy user

    Hi guys,

    My Sendy is not registering both bounces and complaints. In fact I created a testing group with just two email addresses (the ones that Amazon SES uses to test this) and sent a test email and nothing.

    What could be wrong?

    Thanks,

    Ed

  • 3 Comments
  • Vote Up0Vote Down BenBen
    Posts: 3,489Sendy support

    Hi @etalamo,

    Have you followed Steps 7 and 8 completely in the Get Started Guide? Every single step needs to be completed in Steps 7 and 8 otherwise bounces and complaints will not be registered.

    Thanks.

    Ben

  • Vote Up0Vote Down etalamoetalamo
    Posts: 3Sendy user

    Hi Ben, Yes, I followed entirely the step by step when I installed it.

    Checking again, noticed that the SNS topics where there but the SNS subscriptions were not (I don't know why).

    I created them again and it is working now.

    Thanks!

    Ed

  • Vote Up0Vote Down BenBen
    Posts: 3,489Sendy support

    Great, you're welcome!

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