Get answers quicker by searching

Howdy, Stranger!

It looks like you're new here. If you want to get involved, click one of these buttons!

In this Discussion

  • Ben April 2016
Password recovery for clients
  • hi ben,

    i been trying to use the forgot password function but it doesn't work when i try to recover a clients password, does this function works for clients?? or this function only works for admins email??

  • 1 Comment
  • Vote Up0Vote Down BenBen
    Posts: 3,494Sendy support

    Hi,

    i been trying to use the forgot password function but it doesn't work when i try to recover a clients password, does this function works for clients??

    Your client's login's email address has to be verified at your Amazon SES console otherwise the 'forgot password' email will fail to send. This is the same for 'Main' or 'Brand' accounts.

    Alternatively, the better way to reset your client's login password is to re-generate a new password in the brand settings. Edit the brand, and generate a new password:

    Screenshot:

    Best regards,
    Ben

This discussion has been closed.
All Discussions