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Password recovery for clients

latindigitalboylatindigitalboy
edited April 2016 in Using Sendy

hi ben,

i been trying to use the forgot password function but it doesn't work when i try to recover a clients password, does this function works for clients?? or this function only works for admins email??

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  • BenBen
    edited April 2016

    Hi,

    i been trying to use the forgot password function but it doesn't work when i try to recover a clients password, does this function works for clients??

    Your client's login's email address has to be verified at your Amazon SES console otherwise the 'forgot password' email will fail to send. This is the same for 'Main' or 'Brand' accounts.

    Alternatively, the better way to reset your client's login password is to re-generate a new password in the brand settings. Edit the brand, and generate a new password:

    Screenshot:

    Best regards,
    Ben

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