Emails not going out

dvspro

• I have Sendy installed
• I have created and verified sending email address
• I have added DKIM in my DNS
• I have enabled DKIM for email
• I have enabled DKIM for my domain
• I have setup bounces SNS and tie it with my sending email address at SES
• I have setup complaints SNS and tie it with my sending email address at SES
• AWS has approved my production status and I can see in the Dashboard that I have 10,000 emails / 24-hour
• I have entered my AWS Credentials, the Key ID and Secret Access

what am I missing here? the test emails say they have sent out an email but I receive nothing. Sent out two emails via test list that I created, nothing received. SES is showing only 1 email sent in my summary though. please help!

Ben

Hi @dvspro,

Have you tried verifying your sending domain?

Thanks.

Ben

dvspro

The email address still pending, but the domain is verified.

Ben

The email address still pending

Do you mean the sending email address is not verified and still pending?

dvspro

no the sending email is still pending verification but the domain is already verified.

dvspro

DKIM:
waiting on sender verification...
DKIM Verification Status:
verified

dvspro

sender verification is complete now. I will test it again.

dvspro

Your campaign has been sent!

Your campaign has been successfully sent to 4 recipients!

nothing gets to the inboxes of my test emails...

dvspro

Im receiving an error code 400 from ses

dvspro

Now seeing a notification that all my test have not been delivered and they all have error code 400 in csv file.

dvspro

Campaign title Recipients Sent Unique Opens Unique Clicks Duplicate Delete
Sent test | 4 not delivered 4 3 mins ago 0% 0 opened 0% 0 clicked
Sent Spring ahead to a healthier lifestyle! | 4 not delivered 4 8 mins ago 0% 0 opened 0% 0 clicked
Sent Spring ahead to a healthier lifestyle! | 4 not delivered 4 38 mins ago 0% 0 opened 0% 0 clicked
Sent Spring ahead to a healthier lifestyle! | 4 not delivered 4 42 mins ago 0% 0 opened 0% 0 clicked
Sent Spring ahead to a healthier lifestyle! | 2 not delivered 2 2 hrs ago 0% 0 opened 0% 0 clicked
Sent Spring ahead to a healthier lifestyle! | 2 not delivered

Ben

I see you're on version 1.1.4. Can you please upgrade to the latest version → http://sendy.co/get-updated Then PM me your Sendy installation URL, email and password so I can check on error messages.

Thanks.

Ben

Ben

Hi @dvspro,

Thanks for the credentials and upgrading to the new version.

The new version is able to check if your 'from email' is verified.

You have 2 brands. The first brand's 'from email' is not verified while the second brand's 'from email' is verified.

Which brand are you sending from where the emails did not go out? The first or the second?

Thanks.

Ben

dvspro

the second one.

dvspro

I've updated to 1.1.5.4

dvspro

also, the test emails are not working - please help!

Ben

Hi @dvspro,

I've just logged in to your installation to check again. I created a simple test email, sent it to myself and I received it.

There're no problems with your Sendy installation, the issue is with your HTML code. Hence Amazon SES rejected your email.

These are what I discovered from your HTML code:

1. Your CSS are not inline, it has to be inline. This will help http://inlinestyler.torchboxapps.com/
2. Your img src are all relative URL, they have to be absolute URLs to the images
3. Some images uses data:image/png;base64 a.k.a. Data URI, in which Amazon SES does not support

Rectifying these will stop Amazon SES from rejecting your email.

Ben

dvspro

Ben, thank you for helping me solve these issues. I've made the changes as suggested.

My suggestion, you should get a tip jar! I would love to send you some money for solving this issue.

Ben

My suggestion, you should get a tip jar!

That's a good idea!