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Emails not going out
  • Vote Up0Vote Down dvsprodvspro
    Posts: 5Sendy user
    • I have Sendy installed
    • I have created and verified sending email address
    • I have added DKIM in my DNS
    • I have enabled DKIM for email
    • I have enabled DKIM for my domain
    • I have setup bounces SNS and tie it with my sending email address at SES
    • I have setup complaints SNS and tie it with my sending email address at SES
    • AWS has approved my production status and I can see in the Dashboard that I have 10,000 emails / 24-hour
    • I have entered my AWS Credentials, the Key ID and Secret Access

    what am I missing here? the test emails say they have sent out an email but I receive nothing. Sent out two emails via test list that I created, nothing received. SES is showing only 1 email sent in my summary though. please help!

  • 18 Comments
  • Vote Up0Vote Down BenBen
    Posts: 3,484Sendy support

    Hi @dvspro,

    Have you tried verifying your sending domain?

    Thanks.

    Ben

  • Vote Up0Vote Down dvsprodvspro
    Posts: 5Sendy user

    The email address still pending, but the domain is verified.

  • Vote Up0Vote Down BenBen
    Posts: 3,484Sendy support

    The email address still pending

    Do you mean the sending email address is not verified and still pending?

  • Vote Up0Vote Down dvsprodvspro
    Posts: 5Sendy user

    no the sending email is still pending verification but the domain is already verified.

  • Vote Up0Vote Down dvsprodvspro
    Posts: 5Sendy user

    DKIM: waiting on sender verification... DKIM Verification Status: verified

  • Vote Up0Vote Down dvsprodvspro
    Posts: 5Sendy user

    sender verification is complete now. I will test it again.

  • Vote Up0Vote Down dvsprodvspro
    Posts: 5Sendy user

    Your campaign has been sent!

    Your campaign has been successfully sent to 4 recipients!

    nothing gets to the inboxes of my test emails...

  • Vote Up0Vote Down dvsprodvspro
    Posts: 5Sendy user

    Im receiving an error code 400 from ses

  • Vote Up0Vote Down dvsprodvspro
    Posts: 5Sendy user

    Now seeing a notification that all my test have not been delivered and they all have error code 400 in csv file.

  • Vote Up0Vote Down dvsprodvspro
    Posts: 5Sendy user

    Campaign title Recipients Sent Unique Opens Unique Clicks Duplicate Delete Sent test | 4 not delivered 4 3 mins ago 0% 0 opened 0% 0 clicked
    Sent Spring ahead to a healthier lifestyle! | 4 not delivered 4 8 mins ago 0% 0 opened 0% 0 clicked
    Sent Spring ahead to a healthier lifestyle! | 4 not delivered 4 38 mins ago 0% 0 opened 0% 0 clicked
    Sent Spring ahead to a healthier lifestyle! | 4 not delivered 4 42 mins ago 0% 0 opened 0% 0 clicked
    Sent Spring ahead to a healthier lifestyle! | 2 not delivered 2 2 hrs ago 0% 0 opened 0% 0 clicked
    Sent Spring ahead to a healthier lifestyle! | 2 not delivered

  • Vote Up0Vote Down BenBen
    Posts: 3,484Sendy support

    I see you're on version 1.1.4. Can you please upgrade to the latest version → http://sendy.co/get-updated Then PM me your Sendy installation URL, email and password so I can check on error messages.

    Thanks.

    Ben

  • Vote Up0Vote Down BenBen
    Posts: 3,484Sendy support

    Hi @dvspro,

    Thanks for the credentials and upgrading to the new version.

    The new version is able to check if your 'from email' is verified.

    You have 2 brands. The first brand's 'from email' is not verified while the second brand's 'from email' is verified.

    Which brand are you sending from where the emails did not go out? The first or the second?

    Thanks.

    Ben

  • Vote Up0Vote Down dvsprodvspro
    Posts: 5Sendy user

    the second one.

  • Vote Up0Vote Down dvsprodvspro
    Posts: 5Sendy user

    I've updated to 1.1.5.4

  • Vote Up0Vote Down dvsprodvspro
    Posts: 5Sendy user

    also, the test emails are not working - please help!

  • Vote Up0Vote Down BenBen
    Posts: 3,484Sendy support

    Hi @dvspro,

    I've just logged in to your installation to check again. I created a simple test email, sent it to myself and I received it.

    There're no problems with your Sendy installation, the issue is with your HTML code. Hence Amazon SES rejected your email.

    These are what I discovered from your HTML code:

    1. Your CSS are not inline, it has to be inline. This will help http://inlinestyler.torchboxapps.com/
    2. Your img src are all relative URL, they have to be absolute URLs to the images
    3. Some images uses data:image/png;base64 a.k.a. Data URI, in which Amazon SES does not support

    Rectifying these will stop Amazon SES from rejecting your email.

    Ben

  • Vote Up0Vote Down dvsprodvspro
    Posts: 5Sendy user

    Ben, thank you for helping me solve these issues. I've made the changes as suggested.

    My suggestion, you should get a tip jar! I would love to send you some money for solving this issue.

  • Vote Up0Vote Down BenBen
    Posts: 3,484Sendy support

    My suggestion, you should get a tip jar!

    That's a good idea!

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