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I had two brands. For some reason today I see just one brand. The second brand disappeared. How can I log in or find the other brand? I believe, it happened after I changed the password.
Changing the password won't cause a brand to disappear.
Can you check your mySQL database to see if the brand was removed? The table name is apps.
Both brands are in the database - the original and the one which disappeared.
I do see how can I create the new brand. Sendy lost menu "the new brand"
Can I email you log in credentials to my Sendy.
Can you please PM me these details so I can take a look:
Thanks, I received the credentials.
The Sendy credentials you've given me is not the 'main account login'. It's a 'brand account login'.
When you're logged in as a 'brand' you cannot see other brands in the drop down menu on the top right.
You must log in as the 'main account user'.
Your 'main account user' email is firstname.lastname@example.org (obfuscated for obvious reasons).
Not able to login with email@example.com. Sendy will not reset-send me the new email.