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We've detected that bounces or complaints have not been setup.
  • Vote Up0Vote Down ehabibehabib
    Posts: 1Sendy user

    Hello,

    We're getting " We've detected that bounces or complaints have not been setup " while everything is properly setup. While trying to understand why this is happening, I found the below in apache error log :

    [Fri Mar 15 08:58:32 2013] [error] [client 108.162.229.10] PHP Notice: Undefined variable: HTTP_RAW_POST_DATA in /var/www/sendy/includes/campaigns/bounces.php on line 34 [Fri Mar 15 08:58:32 2013] [error] [client 108.162.229.10] PHP Notice: Trying to get property of non-object in /var/www/sendy/includes/campaigns/bounces.php on line 39

    Any further attempt to validate generates a set of those, not sure if it's relevant, but what to do ?

    Thanks

  • 9 Comments
  • Vote Up0Vote Down BenBen
    Posts: 3,484Sendy support

    Hi @ehabib,

    Please see my reply on this existing thread → http://forum.sendy.co/discussion/784/upgraded-to-1-1-5-2-says-bounces-not-set#Item_2

    Thanks.

    Ben

  • Vote Up0Vote Down ehabibehabib
    Posts: 1Sendy user

    Hi, But the problem is that -i sent to an invalid mail ,and i didn't get any such notification (bounce) in the report ? the log of apache shows a variety of more errors

    [Fri Mar 15 11:11:39 2013] [error] [client 173.245.53.155] PHP Notice: Undefined index: userID in /var/www/sendy/includes/functions.php on line 1, referer: http://sendy.anghami.com/sendy/app?i=1 [Fri Mar 15 11:11:39 2013] [error] [client 173.245.53.155] PHP Notice: Undefined index: license in /var/www/sendy/includes/functions.php on line 1, referer: http://sendy.anghami.com/sendy/app?i=1

    How can I validate whether SNS notifications are working or not ?

    Email sending seems working normally,

    Thanks

  • Vote Up0Vote Down BenBen
    Posts: 3,484Sendy support

    Hi @ehabib,

    Can you please go through everything in Step 7 and 8 in the Get Started Guide again to verify that bounces and complaints are setup properly. Follow each step closely.

    If you've verified that everything is done correctly and bounces / complaints are still not registered, PM me your Sendy installation URL, email and password as well as your AWS console login credentials so that I can take a look.

    Thanks.

    Ben

  • Vote Up0Vote Down ehabibehabib
    Posts: 1Sendy user

    More errors I see :

    [Fri Mar 15 11:50:17 2013] [error] [client 141.138.182.27] PHP Warning: Division by zero in /var/www/sendy/report.php on line 65, referer: http://sendy.anghami.com/sendy/send-to?

  • Vote Up0Vote Down BenBen
    Posts: 3,484Sendy support

    These are PHP 'notices' and 'warnings' and does not affect functionality.

  • Vote Up0Vote Down ehabibehabib
    Posts: 1Sendy user

    Ok working on it - another thing, why do i see "i" on every page http://sendy.anghami.com/sendy/login (see the sample there) or anywhere actually - like "http://sendy.anghami.com/sendy/includes/campaigns/complaints.php"

    Thanks

  • Vote Up0Vote Down BenBen
    Posts: 3,484Sendy support

    @ehabib,

    why do i see "i" on every page

    Can you please PM me these details so I can take a look:

    • Sendy installation URL, email and password
    • FTP credentials

    Thanks.

    Ben

  • Vote Up0Vote Down ehabibehabib
    Posts: 1Sendy user

    Provided by PM

  • Vote Up0Vote Down BenBen
    Posts: 3,484Sendy support

    There's a letter "i" at the beginning of your /includes/config.php file. I think you accidentally typed it in somehow. I've removed it.

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