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  • Ben August 2016
Unsubscribe tag of third party SMTP service not working
  • I'm using Sendy with a third party SMTP service (elastic email). They require me to include their own unsubscribe tag in the HTML code of my emails.

    For example I need to put the following HTML code for creating an Unsubscribe link:

    <a href="{unsubscribe}">Unsubscribe Here</a>

    If I send a test email using the option "Test send this newsletter", the "Unsubsribe" link works fine (i.e a recipient who clicks the "unsubscribe" link will get removed from Elastic Email). However, if I send the campaign using the regular method (scheduled for example) then the unsubscribe link does not work. If you click the link it doesn't redirect you anywhere.

    It seems that if you send a campaign via scheduled send or send-now methods it changes something in the HTML body?

    Thanks

  • 1 Comment
  • Vote Up0Vote Down BenBen
    Posts: 3,484Sendy support

    Hi,

    All links in Sendy are converted into 'trackable links' so that 'clicks' can be tracked and tabulated in the campaign report. Sendy already has it's own unsubscribe function you can use, e.g.:

    <a href="[unsubscribe]">Unsubscribe here</a>

    or

    <unsubscribe>Unsubscribe here</unsubscribe>

    Thanks.

    Best regards,
    Ben

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