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Cannot import email address
  • Vote Up0Vote Down intertexintertex
    Posts: 23Sendy user

    When a user unsubscribes from a list, they are redirected to a page where they can sign up for a biweekly newsletter instead. Those who signup are captured in i a form. I later manually import the addresses to a special biweekly list in Sendy. However the import fails, No error is shown, but the addresses are not added.

    When I check the database, the address is not marked as bounced, just marked as unsubscribed from the original list. When I manually change the status of the address to unsubscribed=0 for that list, then I can add the address to biweekly list

    The list they are unsubscribing from is marked as "Unsubscribe only from this list". But the list can originally have been marked Unsubscribed from all list, maybe when the address was first added to the original post..

  • 2 Comments
  • Vote Up0Vote Down BenBen
    Posts: 3,507Sendy support

    Hi,

    Change the unsubscribe settings of the “bi-weekly list” to 'Unsubscribe only from this list’ and you should be able to import all email addresses.

    Thanks.

    Best regards,
    Ben

  • Vote Up0Vote Down intertexintertex
    Posts: 23Sendy user

    Thank you, your solution did fix the problem.

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