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Unable to add some email addresses in our list

greenroua1greenroua1
edited January 2017 in Troubleshooting

Could you please tell me why I can not add my email address and some other email addresses in our emails list on Sendy. We have bought and installed the program a few months ago, I don't know exactly which version we are using.

And what can we do in order to add this emails.

Thank you.

Comments

  • BenBen
    edited January 2017

    Hi,

    Use the 'Search all lists' in the 'View all lists' page.

    Example screenshot:

    Then search for the email address you mentioned you can't add. See if it was 'Unsubscribed', 'Bounced', 'Marked as spam' in any other list. If it is, then that's the reason why you can't re-add that email address.

    Thanks.

    Best regards,
    Ben

  • greenroua1greenroua1

    Hi Ben, It is ok now. It was still in another list as bounced. I have deleted the address from that list and after I have added the email in my newsletter list. Thank you for your support,

This discussion has been closed.

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