Campaign not sending

dwooding

I searched all through the forums and see mention of the same or similar problem I am having.

Once I create a campaign and either Send newsletter now! or Schedule this campaign, under Recent campaigns it will say "Sending" and have the little spinning wheel going and going and going … but no send even after 30 minutes.

Able to send test email.

Modified .htaccess to include: php_value memory_limit 128M

Cron looks like this (I tested running with */1):

*/30 * * * * /usr/bin/php /home/username/public_html/sendy/scheduled.php > /dev/null 2>&1

*/5 * * * * /usr/bin/php /home/daveemai/public_html/sendy/autoresponders.php > /dev/null 2>&1

Any advice?

Thanks.

Dave

Ben

Hi Dave,

The cron setup instructions for both scheduled.php and autoresponders.php specified that the cron job interval should be */5 and */1 respectively. But you set it to */30 and */5 instead. That is the issue.

Your cron job should be:

*/5 * * * * /usr/bin/php /home/username/public_html/sendy/scheduled.php > /dev/null 2>&1
*/1 * * * * /usr/bin/php /home/daveemai/public_html/sendy/autoresponders.php > /dev/null 2>&1

Thanks.

Ben

dwooding

Thanks Ben. Even with the cron settings at 5 minutes and 1 minute, I still get the spinning wheel and no email sent. Dave

Ben

Hi Dave,

Can you follow the following steps so that we can verify your cron job is working.

1. Visit http://your_sendy_installation_url/reset-cron.php to reset cron statuses in your database
2. Wait 5 minutes.
3. Create a new campaign until you reach the 'Define recipients' page
4. If you see the blue cron job instructions box on the 'Define recipients' page, cron job is not executing the scheduled.php script. If there are no cron job instructions present on the 'Define recipients' page, cron job is working.

Let me know what you get on step 4.

Thanks.

Ben

Ben

Sorry I forgot to ask, does your host allow you to run cron jobs at least every 5 minutes? If so, how about 1 minute?

Thanks.

Ben

dwooding

Yes, I am on a dedicated server and have cronjobs running.

tail /var/log/cron
Apr 6 00:50:01 host2 crond[19368]: (username) CMD (/usr/bin/php /home/username/public_html/sendy/autoresponders.php > /dev/null 2>&1)
Apr 6 00:50:02 host2 crond[19392]: (root) CMD (/usr/local/cpanel/bin/dcpumon >/dev/null 2>&1)
Apr 6 00:51:01 host2 crond[19423]: (root) CMD (/usr/local/ddos/ddos.sh >/dev/null 2>&1)
Apr 6 00:51:01 host2 crond[19428]: (username) CMD (/usr/bin/php /home/username/public_html/sendy/autoresponders.php > /dev/null 2>&1)
Apr 6 00:52:01 host2 crond[19455]: (root) CMD (/usr/local/ddos/ddos.sh >/dev/null 2>&1)
Apr 6 00:52:01 host2 crond[19457]: (username) CMD (/usr/bin/php /home/username/public_html/sendy/autoresponders.php > /dev/null 2>&1)
Apr 6 00:53:01 host2 crond[19492]: (root) CMD (/usr/local/ddos/ddos.sh >/dev/null 2>&1)
Apr 6 00:53:01 host2 crond[19497]: (username) CMD (/usr/bin/php /home/username/public_html/sendy/autoresponders.php > /dev/null 2>&1)
Apr 6 00:54:01 host2 crond[19592]: (root) CMD (/usr/local/ddos/ddos.sh >/dev/null 2>&1)
Apr 6 00:54:01 host2 crond[19594]: (username) CMD (/usr/bin/php /home/username/public_html/sendy/autoresponders.php > /dev/null 2>&1)

Ben

Hi Dave,

Have you went through the steps that I've described above? What is the result?

Thanks.

Ben

dwooding

Oops, sorry missed that. I'll try it now.

dwooding

This is what I see: http://tinypic.com/r/2qa5zs5/6

A link that says "Schedule this campaign?"

Ben

Hi Dave,

Can you please PM me these details so I can take a look:

• Sendy installation URL, email and password
• FTP credentials

Thanks.

Ben

Ben

Hi Dave,

I've done some extensive troubleshooting to find out why your campaign isn't sending until I narrowed down to one line of code. I removed it since I figured it won't affect anything and sending worked. I'm not sure if this has to do with your PHP version which is quite an old version → 5.2.17.

Anyway, your issue is now fixed.

Thanks.

Ben