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  • Aby April 2013
  • Ben April 2013
SMTP from mandrill on Hostgator
  • Vote Up0Vote Down AbyAby
    Posts: 1Sendy user

    Hi,

    I setup Sendy with SMTP from mandrill, I uploaded a list and hit the send buttons but the emails weren't sent. I contacted Hostgator to see if the ports for sending emails through mandrill were opened and theyvtold me ports are open and everything is fine from their end. Your help will be highly appreciated. Thanks in advance

  • 5 Comments
  • Vote Up0Vote Down BenBen
    Posts: 3,484Sendy support

    Hello,

    There're no known issues with Sendy's SMTP feature at the moment. Can you test if SMTP is working by using other SMTP settings, from your personal email for example (eg. gmail, yahoo mail etc)?

    Thanks.

    Ben

  • Vote Up0Vote Down AbyAby
    Posts: 1Sendy user

    Thanks Ben it's fixed now, I changed the port and it worked! one more question: since I'm using mandrill, do I need to complete step 7 & 8? and if yes how do I go about it? Finally I sent few emails, opened them but in the tracking it doesn't show the opened emails it kept saying 0...am I missing some thing in the setting? thanks for your help!

  • Vote Up0Vote Down BenBen
    Posts: 3,484Sendy support

    Hi, glad that it worked. :)

    one more question: since I'm using mandrill, do I need to complete step 7 & 8?

    No you don't have to. Step 7 & 8 only apply if you're using Amazon SES.

    I sent few emails, opened them but in the tracking it doesn't show the opened emails

    Do you have 'images turned on' in your email client when viewing your newsletter?

    Thanks.

    Ben

  • Vote Up0Vote Down AbyAby
    Posts: 1Sendy user

    Well it's working now, I haven't done anything differently! it just started showing the stats...Thanks for your help Ben :)

  • Vote Up0Vote Down BenBen
    Posts: 3,484Sendy support

    You're welcome! :)

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