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  • Ben April 2013
Can we see both hard & soft bounces?
  • Vote Up0Vote Down maximmaxim
    Posts: 4Sendy user

    Hi,

    I'm just solving issue with amazon regarding bounce rate. Anyway: Amazon have two kinds of bounce: soft bounce (can be restored, like mailbox is full) and hard bounce (unrecoverable, like email doesnt exist).

    In sendy I just see bounce count, or info that email was bounced or not. Is it hard or soft bounce? O found this, but I'm not sure if it is still valid: http://forum.sendy.co/discussion/136/hard-vs-soft-bounce/p1 (discussion is closed, so I cannot continue there).

    And if possible, can there be for each campaign info for both softbouces and hardbounces? So we can see both values?

  • 1 Comment
  • Vote Up0Vote Down BenBen
    Posts: 3,484Sendy support

    Hi Maxim,

    The registered bounces you see in Sendy's interface are 'Hard bounces'.

    Soft bounces are invisible to you but are registered in the database. If an email soft bounce 3 times, it'll be converted to 'hard bounce'. This happens automatically in the background.

    Ben

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