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  • Ben April 2017
Welcome / opt-in emails not being sent
  • Vote Up0Vote Down keyjeykeyjey
    Posts: 3Sendy user

    Hi, we're starting with Sendy, installed in a shared cPanel server (owned by us) and where we have other accounts sending emails without any problem.

    Using Amazon SES account already enabled with email verified at Amazon SES.

    We have the problem that no welcome / opt-in emails are being sent. We see nothing weird in the logs, just nothing happens when I try to sign in in to a list.

    In Sendy list I see the email that I subscribed as "unconfirmed" but no email was sent.

    How does this work? What to check?

    Please help, thanks.

  • 1 Comment
  • Vote Up0Vote Down BenBen
    Posts: 3,407Sendy support

    Hi,

    1. Please ensure that you have requested Amazon to raise your 'SES Sending Limits' to get out of 'Sandbox mode' ? http://aws.amazon.com/ses/extendedaccessrequest
    2. Please check that you have verified your 'From email' or its domain in your Amazon SES console
    3. If you attempted to verify any emails or domains in your Amazon SES console and the status is 'failed' or 'pending confirmation', please either complete the verification or remove the 'failed' email or domain
    4. If you attempted to verify the sending domain's DKIM and it's in 'pending' or 'failed' status, please either complete the verification or do not verify DKIM at all

    Thanks.

    Best regards,
    Ben

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