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Brands not showing
  • Vote Up0Vote Down keyjeykeyjey
    Posts: 3Sendy user

    Hi, for some reason, after I edited one brand, I can't see brands anymore in the main brands list.

    Also, I just want to put limit on email quota send (without any pricing, coz my billing also billed it), but I can't see the limit applied.

    How to fix this ? thanks

  • 3 Comments
  • Vote Up0Vote Down BenBen
    Posts: 3,507Sendy support

    Hi,

    Please send me the following details so I can take a look:

    • Sendy installation URL, email and password
    • FTP or SFTP credentials
    • Access to mySQL database (phpMyAdmin or hosting control panel access)

    Best regards,
    Ben

  • Vote Up0Vote Down keyjeykeyjey
    Posts: 3Sendy user

    Helo Ben, seems that also some functions are not working OK also inside of client's panel. See this screenshot --> https://snag.gy/CUmHZX.jpg

    Client can't send, all appears blank to keep sending 1st campaign.

    == Server access:

    = FTP 'n cPanel
    server --> xx.xxxxx.xx
    user --> xxxxxxxx
    pass --> xxxxxxxx

    = Admin
    https://xx.xxxxx.xx/
    xxxxxxxx / xxxxxx

    Thanks

  • Vote Up0Vote Down BenBen
    Posts: 3,507Sendy support

    Hi,

    I checked your server's 'error_log' and found the issue.

    Here's the error causing pages not to load fully in your Sendy installation:

     [07-Jun-2017 14:47:13 Europe/Madrid] PHP Fatal error:  Uncaught Error: Call to undefined function cal_days_in_month() in /home/mtakafesys/public_html/mailer/index.php:133
    

    Please install php-calendar extension on your server or contact your hosting provider to help you do so. The SSH command to install:

     sudo yum install php-calendar
    

    Best regards,
    Ben

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