Emails not going out
- I have Sendy installed
- I have created and verified sending email address
- I have added DKIM in my DNS
- I have enabled DKIM for email
- I have enabled DKIM for my domain
- I have setup bounces SNS and tie it with my sending email address at SES
- I have setup complaints SNS and tie it with my sending email address at SES
- AWS has approved my production status and I can see in the Dashboard that I have 10,000 emails / 24-hour
- I have entered my AWS Credentials, the Key ID and Secret Access
what am I missing here? the test emails say they have sent out an email but I receive nothing. Sent out two emails via test list that I created, nothing received. SES is showing only 1 email sent in my summary though. please help!
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Hi @dvspro,
Have you tried verifying your sending domain?
Thanks.
Ben
The email address still pending, but the domain is verified.
Do you mean the sending email address is not verified and still pending?
no the sending email is still pending verification but the domain is already verified.
DKIM:
waiting on sender verification...
DKIM Verification Status:
verified
sender verification is complete now. I will test it again.
Your campaign has been sent!
Your campaign has been successfully sent to 4 recipients!
nothing gets to the inboxes of my test emails...
Im receiving an error code 400 from ses
Now seeing a notification that all my test have not been delivered and they all have error code 400 in csv file.
Campaign title Recipients Sent Unique Opens Unique Clicks Duplicate Delete
Sent test | 4 not delivered 4 3 mins ago 0% 0 opened 0% 0 clicked
Sent Spring ahead to a healthier lifestyle! | 4 not delivered 4 8 mins ago 0% 0 opened 0% 0 clicked
Sent Spring ahead to a healthier lifestyle! | 4 not delivered 4 38 mins ago 0% 0 opened 0% 0 clicked
Sent Spring ahead to a healthier lifestyle! | 4 not delivered 4 42 mins ago 0% 0 opened 0% 0 clicked
Sent Spring ahead to a healthier lifestyle! | 2 not delivered 2 2 hrs ago 0% 0 opened 0% 0 clicked
Sent Spring ahead to a healthier lifestyle! | 2 not delivered
I see you're on version 1.1.4. Can you please upgrade to the latest version → http://sendy.co/get-updated Then PM me your Sendy installation URL, email and password so I can check on error messages.
Thanks.
Ben
Hi @dvspro,
Thanks for the credentials and upgrading to the new version.
The new version is able to check if your 'from email' is verified.
You have 2 brands. The first brand's 'from email' is not verified while the second brand's 'from email' is verified.
Which brand are you sending from where the emails did not go out? The first or the second?
Thanks.
Ben
the second one.
I've updated to 1.1.5.4
also, the test emails are not working - please help!
Hi @dvspro,
I've just logged in to your installation to check again. I created a simple test email, sent it to myself and I received it.
There're no problems with your Sendy installation, the issue is with your HTML code. Hence Amazon SES rejected your email.
These are what I discovered from your HTML code:
data:image/png;base64a.k.a. Data URI, in which Amazon SES does not supportRectifying these will stop Amazon SES from rejecting your email.
Ben
Ben, thank you for helping me solve these issues. I've made the changes as suggested.
My suggestion, you should get a tip jar! I would love to send you some money for solving this issue.
That's a good idea!