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Approx 35K emails, pinwheel on send, 2 hours

RoyalRoyal
edited April 2013 in Troubleshooting

Ben

Approx 35K contacts with zero emails sent, pinwheel on send, 2 hours has passed "Sending". Cron is has been consistently working and I also followed the steps here: http://forum.sendy.co/discussion/921/campaign-not-sending I can also send individual emails or campaign test emails and they both send/arrive. No emails sent as per SES counts, nothing 0/0 in send and pinwheel continues to spin. Running 1.1.6.

Thanks,
R

Comments

  • RoyalRoyal

    17 hours, pinwheel still spinning, nothing sent. Any thoughts?

  • BenBen

    Hi @Royal,

    Thanks for the credentials sent via PM, very helpful. I checked your database directly and saw that the to_send_lists column in the campaign is blank. I'm not sure why is that.

    Can you please duplicate the campaign and resend to see if it works?

    Thanks.

    Ben

  • RoyalRoyal

    Deleted old, and started new send at this time, does not seem to be a change.

  • BenBen

    Hi @Royal,

    It's sending now. The string of list IDs have a mysterious extra comma at the back. I removed it and it started to send.

    Ben

  • BenBen

    Just to add, I checked the Sendy files via FTP and saw that there are a lot of extra files littered in various folders not belonging to 1.1.6.

    I would suggest re-upgrading by downloading a fresh copy of Sendy from http://sendy.co/get-updated before sending out your next campaign.

    Thanks.

    Ben

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