Get answers quicker by searching

Howdy, Stranger!

It looks like you're new here. If you want to get involved, click one of these buttons!

In this Discussion

Cannot change admin password
  • Vote Up0Vote Down ThomasThomas
    Posts: 2Sendy user

    Hi,

    I just tried to change my admin password on a new install. I went to settings and typed in the new password then saved the page. I got the message "Email already exist, please use another email address". The new password was not accepted. Any ideas? Can I change it another way?

    Many thanks.

  • 3 Comments
  • Vote Up0Vote Down BenBen
    Posts: 3,507Sendy support

    Hi @Thomas,

    Do you have a brand that's using the same login email address as your admin?

    Thanks.

    Best regards,
    Ben

  • Vote Up0Vote Down ThomasThomas
    Posts: 2Sendy user

    Hi Ben,

    Yes, I just deleted my brand and I could change it. Could I have changed it without doing that?

    Best wishes.

  • Vote Up0Vote Down BenBen
    Posts: 3,507Sendy support

    Hi Thomas,

    Could I have changed it without doing that?

    No you can't though. This is actually to ensure brands don't accidentally change their login email address to something that already exist.

    Thanks.

    Best regards,
    Ben

This discussion has been closed.
All Discussions