Skip to content

Opens are not being tracked

tachangtachang
edited July 2013 in Troubleshooting

For some reason opens are not being tracked. I sent out a test e-mail campaign out to 3 @gmail.com addresses and one using google apps.

Is there some code I need to put in to track opens and clicks?

Comments

  • BenBen

    Hi @tachang,

    Contact your host to change Allowoverwrite to 'all' in Apache httpd.conf so that Sendy's .htaccess file is not being ignored.

    Thanks.

    Best regards,
    Ben

  • tachangtachang

    Thank you ben. I just tracked it down in the source to

    Open tracker

    RewriteRule ^t/([a-zA-Z0-9/]+)$ t.php?i=$1 [L]

    and $_GET['i] not being populated.

    I hit the url manually with i being the string and it worked.

  • tachangtachang

    I'm sure you get this quite a bit so for other people you want the AllowOverride command:

        <Directory /var/www/>
            Options Indexes FollowSymLinks MultiViews
            AllowOverride All
            Order allow,deny
            allow from all
    </Directory>
  • BenBen
    edited July 2013

    If you manage your own server, sometimes AllowOverride may be left at None instead of All. Setting it to All will have the .htaccess file not be ignored.

    Thanks.

    Ben

This discussion has been closed.

© Sendy.co 2024