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Unsubscribe tag not working in double opt in confirmation email
  • Hi, I am trying to add the [unsubscribe] tag to the confirmation email. No matter how I try to add it (I tried all the forms and ways that are explained in the forums) it comes up as simple text.

    What am I doing wrong?

    In inserted the [confirmation_link] tag in the first confirmation email and works fine, but struggling with the [unsubscribe] one.

  • 3 Comments
  • Vote Up0Vote Down BenBen
    Posts: 3,507Sendy support

    Hi,

    [unsubscribe] tag does not work in confirmation emails. It is redundant to have an unsubscribe link in confirmation emails because the user aren't 'confirmed' to be a subscriber yet, hence the confirmation email in which they need to click the confirmation link to become a 'subscriber'.

    In other words they aren't a subscriber yet so they can't 'unsubscribe' if they aren't a subscriber yet. If they don't want to be in your mailing list as a subscriber they can simply not click the confirmation link. That is what the confirmation email and confirmation link is for.

    Best regards,
    Ben

  • Hi Ben, thanks

    I have now tried the unsubscribe tag in an email out and is still not working. If you have an email address you can give me I will send you one so you can see for yourself. I have tried all options, but still no luck.

    Cheers,
    Ignacio.

  • Oops, it seems to be working now. Sorry :)

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