Confirmation email not being sent

Comments

• Ben

  April 2015

  Hi,

  You must subscribe via Sendy's subscribe form or the API in order for double optin to send you a confirmation email. If you added your email via Sendy, it won't trigger double opt-in.

  Thanks.

  Best regards,
  Ben
• petervdeynde

  April 2015

  Hi Ben,

  Thanks for your reply.

  I embedded the subscribe form in my landing page and subscribed there. I've created a confirmation email and left the thank you message blank. I must be overlooking something.

  Thanks,

  Peter.
• Ben

  April 2015

  Hi,

  Ensure that you have requested Amazon to raise your 'SES Sending Limits' to get out of 'Sandbox mode' ? http://aws.amazon.com/ses/extendedaccessrequest

  Thanks.

  Best regards,
  Ben
• petervdeynde

  May 2015

  Hi Ben,

  I'm not in sandbox mode. I have production access for the region Ireland. I've sent a test campaign to the test list before, to test bounces and complaints. Those did fine. But no confirmation email when subscribing to this list.

  Thanks,

  Peter.
• Ben

  May 2015

  Hi,

  Please send me the following details so I can see what's missing:

  • Sendy installation URL, email and password
  • AWS login credentials

  Thanks.

  Best regards,
  Ben
• Ben

  May 2015

  Hi,

  I logged in to your Sendy account and see that your your 'Amazon SES quota' are displayed as all zeros in the left sidebar:

  

  Please contact your hosting support to run the following command to sync your server clock with NTP:

  sudo /usr/sbin/ntpdate 0.north-america.pool.ntp.org 1.north-america.pool.ntp.org 2.north-america.pool.ntp.org 3.north-america.pool.ntp.org

  Thanks.

  Best regards,
  Ben
• petervdeynde

  May 2015

  Hi,

  I'm hosting Sendy on Amazon EC2 so I thought EC2 servers would already be in sync with NTP. Ran the command anyway and it's working fine now.

  Thank you very much again Ben.

  Best regards,

  Peter.