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Name personalization tag not being converted

robdobson3robdobson3
edited August 2015 in Troubleshooting

Hi, I just bought sendy and I'm trying to take advantage of custom fields to send out an email to a list of people to check their details. I've added 15 custom fields and intend to import the relevant details from a database. For now, I've imported one person to the list to test. The import went fine and all custom fields can be viewed when editing this person. However, when I created and sent a campaign and added these fields the only one that is replaced is the default [Email] field (the default [Name] field doesn't change though).

I don't know whether I'm missing something simple.

Rob

Comments

  • BenBen
    edited August 2015

    Hi,

    [Name] is an incorrect tag, it should be [Name,fallback=]. Please follow exactly the tags shown at the bottom of the create or edit campaign page:

    Thanks.

    Best regards,
    Ben

  • robdobson3robdobson3

    Oh great, I get it now, thanks.

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