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  • Ben October 2015
Thank you email not sent
  • Vote Up0Vote Down intertexintertex
    Posts: 23Sendy user

    I have activated a thank you letter for a specific list. However no mail is sent when a new email is registered through the API (I have not tested using the form). There is no problem sending manually to the list.

    I have checked the box "Send user a thank you email after .." Do I need to do something else?

  • 1 Comment
  • Vote Up0Vote Down BenBen
    Posts: 3,507Sendy support

    Hi,

    1. Ensure that you have requested Amazon to raise your 'SES Sending Limits' to get out of 'Sandbox mode' ? http://aws.amazon.com/ses/extendedaccessrequest
    2. Check that you have verified your 'From email' of the 'Brand' or its domain in your Amazon SES console, see Step 6 of the Get Started Guide http://sendy.co/get-started
    3. If you attempted to verify any emails or domains in your Amazon SES console and the status is 'failed' or 'pending confirmation', please either complete the verification or remove the 'failed' email or domain
    4. If you attempted to verify the sending domain's DKIM and it's in 'pending' or 'failed' status, please either complete the verification or do not verify DKIM at all

    Best regards,
    Ben

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